FAQ's

Hopefully this page can answer any questions that you may have with Nicola's Photographs, the print methods or buying any of the prints on this site, if you can't see an answer to your question here. Please use the contact page to get in touch with Nicola.

What will I recieve when I place an order ?
You will recieve your chosen image printed on Giclee paper mounted front and back ready to frame.

The size quoted on the website is the dimensions of the mounted image.

Mount sizes vary from 2" to 4" depending of the style and size of image you choose. The name of the image and the artists signature will be on the mount.

What is Giclee?
Giclee comes from the French word meaning literally to squirt. Pronounced "jheeclay", it is a sophisticated inkjet printing method which refers to the process in which the ink is laid down on the paper.

The Giclee prints on sale in this website are digital copies of Nicola's original photographs, made using high-resolution digital files and inkjet printers which "spray" tiny droplets of ink onto Somerset Velvet Enhanced paper. This paper is an archival quality watercolor paper specially coated to keep inkjets pigments on the surface, thereby creating an image that is archivally stable, yet vibrant and true to the original.

Nicola's Fine Art Prints are made using Fine Art Trade Guild standard equipment, inks and paper. Tests have shown that the colours will last 70 - 80 years and in some cases even longer. Giclee prints are well accepted in museums and galleries throughout the world. They are a highly collectible, well established medium in the fine-art community.

Online Shopping and Payment
Payment is by PayPal allowing you to pay with all credit and debit cards, you DO NOT need a PayPal account to buy online. You will be sent an invoice by email when you make your purchase and your prints will be posted to you when payment is received.

Delivery
Standard delivery is by First Class Post and is charged as follows within the UK:

Orders under £30.00: £2.95
Orders between £30.01 and £50.00: £4.95
Orders between £50.01 and £60.00: £6.95
Orders between £60.01 and £70.00: £7.95
Orders over £70.01: £9.95

If you would prefer delivery by recorded delivery please contact me to arrange this. This will be charged at cost. For delivery outside the UK, delivery will be by air mail and will be charged at cost.

Returns
I want you to be entirely happy with your fine art print or digital photo print, however if you are dissatisfied please return your unwanted items within 28 days of purchase in perfect unused condition and I will give you a full refund or exchange. If your item(s) is faulty, please contact me immediately. On the receipt of goods, your refund/exchange will be arranged if goods are in resellable condition.

Refunds will be credited to original method of payment. Once the item(s) have been refunded you will receive a confirmation email from PayPal. If the item(s) are being exchanged, they will be dispatched within 10 working days.